IMTJ MEDICAL TRAVEL AWARDS – CATEGORIES

There are 19 categories available for you to ENTER. Please read through the following category descriptions carefully in order to decide which categories are the most appropriate for you. You may enter as many categories as you wish, subject to the eligibility criteria for the category entered.

Healthcare provider and agency categories

      1. International hospital of the year

Awarded to the international hospital that demonstrates the greatest success in attracting and serving international patients (medical tourists). Entries will be accepted from hospitals and hospital groups that provide in-patient and diagnostics facilities, and have an international patient department.

Judges will be looking for evidence of the numbers and type of patients treated, quality and range of services and patient satisfaction. Supporting information should include statistics on numbers of international patients treated and country of origin; plus evidence of range of services, service quality and patient satisfaction.

      1. Specialist international patient centre (e.g. orthopaedic, heart, spine, liver)

Awarded to the specialist centre that demonstrates the greatest success in attracting and serving international patients (medical tourists). Entries will be accepted from specialist clinics and centres (either standalone or part of a hospital or hospital group). Judges will be looking for evidence of the numbers and type of patients treated, quality and range of services and patient satisfaction.  Supporting information should include statistics on numbers of medical tourists treated and country of origin; plus evidence of range of services, service quality and patient satisfaction.

      1. International dental clinic of the year

Awarded to the dental clinic that demonstrates the greatest success in attracting and serving international patients (medical tourists). Entries will be accepted from dental clinics (either standalone or located within a hospital or polyclinic). Judges will be looking for evidence of the numbers and type of patients treated, quality and range of services and patient satisfaction.  Supporting information should include statistics on numbers of medical tourists treated and country of origin; plus evidence of range of services, service quality and patient satisfaction.

      1. International cosmetic surgery clinic of the year

Awarded to the cosmetic surgery clinic that demonstrates the greatest success in attracting and serving international patients (medical tourists). Entries will be accepted from cosmetic surgery clinics (either standalone or part of a hospital or hospital group). Judges will be looking for evidence of the numbers and type of patients treated, quality and range of services and patient satisfaction.

Supporting information should include statistics on numbers of medical tourists treated and country of origin; plus evidence of range of services, service quality and patient satisfaction.

      1. International fertility clinic of the year

Awarded to the fertility clinic that demonstrates the greatest success in attracting and serving international patients (medical tourists). Entries will be accepted from fertility clinics (either standalone or part of a hospital or hospital group). Judges will be looking for evidence of the numbers and type of patients treated, quality and range of services and patient satisfaction. Supporting information should include statistics on numbers of medical tourists treated and country of origin; plus evidence of range of services, service quality and patient satisfaction.

      1. International dialysis provider of the year

Awarded to the dialysis clinic or dialysis provider that demonstrates the greatest success in attracting and serving international patients who require dialysis whilst on holiday or on business. Entries will be accepted from dialysis clinics (either standalone or part of a hospital) and from businesses that facilitate dialysis for travellers. Judges will be looking for evidence of the numbers and type of patients treated, quality and range of services and patient satisfaction. Supporting information should include statistics on numbers of international patients treated and country of origin; plus evidence of range of services, service quality and patient satisfaction.

      1. International cancer centre of the year

Awarded to the cancer centre that demonstrates the greatest success in attracting and serving international patients (medical tourists). Entries will be accepted from cancer treatment centres (either standalone or part of a hospital). Judges will be looking for evidence of the numbers and type of patients treated, quality and range of services and patient satisfaction. Supporting information should include statistics on numbers of medical tourists treated and country of origin; plus evidence of range of services, service quality and patient satisfaction.

      1. International hair clinic of the year

Awarded to the hair clinic that demonstrates the greatest success in attracting and serving international patients (medical tourists). Entries will be accepted from hair clinics (either standalone or part of a hospital). Judges will be looking for evidence of the numbers and type of patients treated, quality and range of services and patient satisfaction. Supporting information should include statistics on numbers of medical tourists treated and country of origin; plus evidence of range of services, service quality and patient satisfaction.

      1. International eye clinic of the year

Awarded to the eye clinic that demonstrates the greatest success in attracting and serving international patients (medical tourists). Entries will be accepted from eye clinics (either standalone or part of a hospital). Judges will be looking for evidence of the numbers and type of patients treated, quality and range of services and patient satisfaction. Supporting information should include statistics on numbers of medical tourists treated and country of origin; plus evidence of range of services, service quality and patient satisfaction.

      1. International thermal / medical spa of the year

Awarded to the medical spa or bath which bases its medical interventions mainly on natural resources (e.g. thermal water) attracting domestic as well as international patients. Entries will be accepted from spas/baths which provide evidence-based medical treatments with the supervision of physicians and medical personnel. Judges will be looking for evidence of the number and type of patients treated, quality and range of services as well as clinical trial information (regarding the evidence-based therapies). Supporting information should include numbers of medical tourists treated, country of origin, plus evidence of range of services, service quality and patient satisfaction.

      1. Medical travel agency of the year

Awarded to the medical travel agency or facilitator that demonstrates innovation, excellence and success in serving the needs of medical tourists. Entries will be accepted from medical travel agencies and facilitators. The judges will be looking for evidence of the range and quality of services provided, plus customer satisfaction as well as growth in the numbers of international patients served. Supporting information should include statistics on numbers of international patients served by the agency and the countries of origin and destination; the range and quality of services provided, plus customer satisfaction.

Marketing categories

      1. Best medical travel web site

This category rewards websites which provide excellent information and assistance for medical tourists. Both standalone sites and specific sections of wider hospital websites may be entered. Entries will be accepted from clinics, hospitals, hospital groups, medical travel agencies, healthcare clusters, national or regional medical tourism boards.  The judges will be looking at the range, quality and appropriateness of the information provided, as well as ease of use, overall design and functionality, and performance in driving traffic and interaction with patients.  Supporting material should include information about web usage (eg. unique visitors, registrations, downloads, enquiries etc.).

      1. Best marketing initiative

This award recognises the most effective use of marketing to promote medical travel to prospective medical travellers. Entries will be accepted from clinics, hospitals, hospital groups, medical travel agencies, healthcare clusters, national or regional medical tourism boards. Entries may relate to a single campaign or initiative or the overall marketing activity on behalf of the organisation. Supporting information should include evidence of the success of the marketing initiative in terms of awareness, enquiries, patient numbers, web visitors etc.

Quality and service categories

      1. Best quality initiative

Awarded for the initiative which delivers a significant improvement in quality of service for medical tourists. Entries will be accepted from clinics, hospitals, hospital groups, medical travel agencies, healthcare clusters, national or regional medical tourism boards.  The judges will be looking for objective evidence of an improvement in quality that can be attributed to the initiative. Supporting information should include evidence of quality improvement.

      1. Excellence in customer service

Awarded to the organisation that demonstrates all round excellence in customer service to the international patient. Entries will be accepted from clinics, hospitals, hospital groups, medical travel agencies and facilitators. The judges will be looking for evidence of quality at all stages of patient engagement – from initial enquiry to follow-up, and complaint handling.  Supporting information should include measures of customer service and satisfaction.

Technology

      1. Best use of technology in medical tourism

Awarded to an organisation that has developed or demonstrated innovative technology in healthcare enabling technology or applications, or for the innovative use of existing technology in health management to the benefit of the international patient. Entries will be accepted from clinics, hospitals, hospital groups, medical travel agencies and facilitators, and organisations providing technology services to the medical travel industry.  The judges will be looking for objective evidence of success that can be attributed to the initiative. Supporting information should include evidence of the benefits provided to the medical travel sector.

Overall achievement categories

      1. Health and medical tourism: Destination of the year

Awarded to the health or medical tourism destination that demonstrates unparalleled qualities in service provision and variety for medical or health tourists. Entries will be accepted from a city, municipality, area or country that hosts specialist health and medical tourism services providers (e.g. clinics, hospitals, medical bath). The judges will be looking for evidence of co-ordinated activity that delivered an increase in medical tourism to the destination, and high levels of patient satisfaction. Judges will also look for evidence of engagement and leadership in working with healthcare providers in that area. Supporting information should include verified statistics on the numbers medical tourists served, and year on year growth rates.

      1. Health and medical tourism cluster of the year

Awarded to the health or medical tourism cluster or association that demonstrates unparalleled qualities in organizing, managing and stewarding medical or health tourism organizations and enterprises under its umbrella. Entries will be accepted from a registered association or cluster that has medical/health tourism and related service providers as well as organizations (e.g. research bodies, schools, governmental organizations) within its membership. Judges will be looking for evidence of how the organization was organizing, governing and stewarding its members, the evidence the organization could promote its members to inbound medical and health tourists. Supporting information should include numbers of medical tourists treated, country of origin, plus evidence of range of services, service quality and patient satisfaction.

      1. Sanjiv Malik Lifetime Award (individual)

Awarded to an individual who, in the opinion of the judges, has made a significant contribution to the development of medical travel and medical tourism over many years. Individuals may enter themselves directly or be nominated. This category is open to medical or non-medical individuals with a minimum of 5 years’ involvement in medical tourism.